Shipping policy
Last updated: 22 September 2026
Delivery destinations
We deliver to eligible addresses within the United Kingdom. Available delivery options and any applicable charges are shown at checkout before payment.
Some remote or offshore destinations may have limited delivery options. If we cannot deliver to your address, we will contact you as soon as possible.
Order processing and delivery
We aim to process orders promptly during our business hours. The delivery estimate shown at checkout begins after your order has been processed and handed to the carrier.
Delivery estimates are not guaranteed. Weekends, bank holidays, severe weather, carrier disruption and other circumstances outside our reasonable control may cause delays.
Carrier handoff and tracking
Once your order has been handed to the carrier, we will send tracking information by email when tracking is available. Carrier tracking may take some time to update after dispatch.
Address changes
Please check your delivery address carefully before placing your order. If you need to make a change, contact us as soon as possible. We cannot guarantee changes after an order has been processed or handed to the carrier.
Delayed, missing or damaged deliveries
If your delivery is delayed, missing or arrives damaged, contact us with your order number and delivery details. We will review the issue and, where appropriate, raise an enquiry with the carrier.
Contact us
For delivery, tracking or shipping support:
- Email: shop@diamonddiscs.com
- Phone: 0800 043 0923
- Business hours: 08:30 to 16:30, Monday to Friday